SSL Certificates: Thawte and GeoTrust

Frequently asked questions about SSL Certificate

• How does an SSL certificate work?

  The browser accesses the website to verify that it has an SSL certificate. Unique codes are exchanged between the browser and web server which will be used to decrypt or encrypt the data. At that moment, when the information’s encryption begins, the padlock appears showing that all data is transmitted securely.

• How can I get a security certificate?

  A certificate is an element of trust and therefore must be issued by a certifying entity, which will validate the documentation that you provide from your Control Panel. The required documentation for the processing of a digital certificate can vary according to the type of certificate.

• How do I install a SSL Certificate on my domain?

  If you have your domain stored on an Arsys Hosting Plan or Online Shop, you can install your certificate from the Control Panel of your SSL Certificate by simply pressing a button. The certificate can be downloaded from the Control Panel to be installed manually by the client in their own web server.

• How long does the verification process take?

  The standard certification process tends to take 2 business days. There are certificates like SSL Thawte 123 that take much less time (only a few minutes). If the requester of a certificate has already obtained other certificates previously, the time period can be shorter.

  The certification process to get an extended validation certification can be longer due to the additional verification requirements compared to the ones for the standard kind.

• What is the difference between paid SSL certificates and Basic SSL which is included free with some Arsys products such as Hosting?

  Basic SSL is a quick, simple and useful certificate. However, paid SSL certificates include many more advantages so that your clients will trust you that much more.

  They include economic coverage that gives you compensation if there is an error in the certificate.

  They have a “Dynamic Site Seal” which is a seal you can put on your website to show the validity date. This means that your clients can trust that your website is permanently secure.

  They are valid for domains which include words from registered trademarks.

  They validate the organisation (in the case of Thawte Web Server SSL certificates and Web Server Wildcard SSL certs.) and they have extended validation (True BusinessID EV SSL certs.).

  They are available for more than one sub-domain (in the case of Thawte 123 Wildcard SSL certs. and Thawte Web Server Wildcard SSL certs.).

• What is the insurance coverage?

  All our paid SSL certificates include insurance coverage that guarantees your clients compensation in the event that they suffer any economic loss as a consequence of using a certificate wrongfully issued by the SSL issuer (Thawte or Geotrust for the True BusinessID).

• What is the difference between an SSL certificate for a domain and one for various sub-domains?

  Certificates for various sub-domains or Wildcards allow you to add a single SSL for all the sub-domains of your domain. Therefore, if you have various sub-domains, this option will be more cost-effective and more comfortably manageable (one certificate for the main domain and four for sub-domains, for example).

• Basic SSL security certificates for shared Cloudwebs

  With this certificate from DigiCert you can encrypt the information you exchange with your clients (in payment gateways, intranet access, forms, etc.). This means that you not only ensure that browsers such as Chrome and Firefox rate you as secure but that you will gain more trust from your clients.

• What is the billing period for SSL?

  SSL certificates are billed on a yearly basis.

• How is a SSL certificate billed?

  You choose the form of payment which best adapts to your needs: bank transfer (which means we will also require an account number to which we will automatically charge any future renewal invoices) or credit card (which will also be used for renewals).

• What services should I purchase with Arsys in order to install a security certificate?

  The SSL can be installed on any Arsys Hosting and Online Shop Plan, as well as on Servers. You can purchase a SSL to download and install on any part.

• How the SSL Certificate promotion work?

  The SSL Certificates promotions that you might find at Arsys apply to the first year of subscription with a special price, the renewal of the SSL Certificate past the first year will be done using the usual price. Unless otherwise indicated in the promotion conditions, the promotion does not apply to extras or additional resources.