Because we all need a Backup

Billing

Is there a signup fee?

No, you will not be charged anything for signing up to the service.

When am I billed?

Cloud Backup is billed monthly in arrears. In other words, we will issue an invoice at the start of every month, adjusting it to the usage and configuration of the previous month.

What billing types does Cloud Backup have?

You can choose between:

• Cloud Backup Packs. You can choose the pack size that best suits your needs. The bigger the pack, the better the price per gig. You can modify your pack size (bigger or smaller) at any time through the Client Area. In the event that the number of gigs copied in a month exceeds the pack size you have bought, your invoice will show another item corresponding to those additional gigs. The first invoice will be proportional to the time remaining in that month.
• Pay-Per-GB used in Cloud Backup. At the start of every month, we will issue an invoice showing the gigs used and how much they cost. The gigs used will be calculated based on the arithmetical mean of the number of gigs occupied by the backup. For example, if in a 30 day month, your backup occupies 20 GB for 15 days and 40 GB for the rest of that month, you will be billed for 30 GB at the end of the month.

Can I change from a Cloud Backup Pack to Pay-Per-GB?

Of course. You can change from a Cloud Backup Pack to Pay-Per-GB or vice-versa whenever you want.

That month's invoice will be proportional to the time for which each configuration was active.

How can I pay for my Cloud Backup?

You can pay for Cloud Backup using the method of payment you establish in your Client Area.

Do I have complete control over what I will be charged at the end of the month?

Using the Control Panel, you can consult in real time the amount that you have consumed and that is pending billing each month. You also have access to historic data about your consumption and you can configure notifications which can help you to manage the service.

Is there a fixed term contract period?

There is no fixed-term contract period for Cloud Backup. You can cancel the service at any time and you will only be charged for what you have used.

Resources

What can I protect with Cloud Backup?

• Drives/volumes of physical and virtual machines
• Files
• Hypervisors (ESX, Hyper-v, Virtuozzo hosts)
• Mobile devices
• SQL Server databases
• Exchange Servers

What types of backup does Cloud Backup let me make?

You can program your security policies however you want because Cloud Backup is highly granular: daily, weekly and monthly backups; you can configure the day on which they are launched, the backup window and different retention times.

You can recover your stored backups whenever you need to. If you need it, you can activate backup compression so that it occupies less space, meaning that you save pack space.

Can I recover a backup of a physical machine? And a virtual machine?

Yes, migration of a physical environment to a virtual one is available.

Is Cloud Backup compatible with encrypted software?

There are no limitations as regards backups and the recovery of data which has been encrypted with encryption software at file level.

What availability settings of the backup options are there?

This depends on:

• The environment in which the agent operates (Windows, Linux or macOS).
• The type of data that is included in the backup (drives, files, virtual machines, application data).
• The destination of the backup (storage in the cloud, in a local folder or on the web).