Transfer Your Domain to Arsys

Frequently Asked Questions about Transfers

• What is a change of registrar or domain name transfer?

  A domain transfer consists of a change of registrar entity in charge of the management and maintenance of your domain.

• Is it necessary to modify the owner or the DNS to transfer the domain?

  A change of registrar is not the modification of the domain owner and does not necessarily imply the alteration of its DNS to host it on another server.

• How does the transfer affect the operability of my domain?

  Once the domain is transferred to Arsys we will modify the DNS servers, unless you indicate otherwise in the hiring process. This DNS change will mean that, in the 48 hours following the transfer confirmation, the hosting product associated with your domain (web, email, etc.) will cease to be operational on the old server and will become visible throughout the network from Arsys servers, depending on the product you have contracted. Before the change of registrar takes place, you can upload the files you want to the web space contracted at Arsys.

• Can I request a domain transfer if the administrative contact email is not valid?

  In the case of generic domains (.com, .net, .org, .info, .biz), .cat, .eu, .be, .mobi, .name, .tv, .cc and .ws domains the transfer could be requested, since for these domains the express authorization of the domain holder is required, either by email or in writing and the confirmation email sent to the administrative contact in the case of generic domains, .cat, .mobi and .name does not request an express authorization. In the case of .es, .com.es, .nom.es, .org.es domains, the transfer cannot be requested since express authorization by email from the administrative contact is required for the transfer process to be completed successfully.

• How to transfer domains?

  To transfer a domain, just follow these simple steps and, if you have any doubts, contact us:

  • Request unlocking and authcode (security code that prevents unauthorized transfer of your domain) from your current provider.
  • Accept the transfer through an email that you will receive in the domain administrative contact email in about 24 hours.
  • After 4 or 5 days the process will be completed, without affecting the normal operation of your domain at any time.

• What are the requirements for a transfer?

  • The domain must be yours. To prove it, you will need to have the authorization code, EPP Code or Auth Code (except for .es).
  • The domain status must be unlocked (Status ACTIVE).
  • The domain data must not be hidden.
  • The domain owner's email and administrative contact must be valid.
  • The domain cannot be expired.

• What can I do if my supplier is listed as the administrative contact and refuses the transfer?

  If you have requested a change of registrar and it is being rejected from the email address of the administrative or technical contact or by your provider, you should contact your provider or company with whom you contracted the registration of your domain.

  If you continue to have problems with your provider when transferring your domain, you can contact the registrar to reclaim control of the domain.

• What if the domain I want is expired?

  When a domain registration expires and enters the "Registrar Hold" status, it will no longer be possible to transfer it. You will have to renew it previously with your current provider to be able to request the transfer. Therefore, we recommend that you do not wait for the domain expiration date to transfer it to Arsys.

• What happens if the domain I want is taken?

  If the domain you are looking for is occupied and you are not the owner, you can:

  • Search for a new domain that is available and fits your interests. Try variants of your original idea, either in the root (tiendagomez.com instead of gomeztienda.com), or in the extensions (gomez.tienda instead of gomeztienda.com, etc.).
  • Try to buy the domain you like from its current owner.
  • If you believe that the domain name is yours because its current use infringes your trademark rights, you can try to seek legal advice.

• How do I know who has registered the domain I am interested in?

  To know the data with which a domain has been registered, do a search in Arsys and consult the Whois icon to obtain more information. The "Registrant" is the owner of the domain and for all purposes the owner of the domain. It is usual that the data of the "Administrative contact" are those of the person who manages the domain or otherwise the same as those of the registrant.

• How is a domain transfer billed?

  When transferring the domain, you choose the payment method that best suits your needs: bank transfer (with which we will also ask you for an account number where future renewal invoices will be automatically charged) or credit card (which will also be used for the renewal). Remember that you can switch from one to the other at any time from your Client Area. Domains are billed on an annual basis.