The hosting you need at a price that suits you

Frequently asked questions about Hosting

• What is web space?

  Disk space is the space reserved for your domain in the hard drive of a web server for housing all of your website content (files and folders, programming scripts, etc.). Therefore, the bigger your website, the more space you will need.

• How does web hosting work?

  The hosting service you hire provides you with the necessary space to create your website on a server, which is responsible for storing both files and data from your website in order to function correctly. Therefore, the server runs non-stop in order to make your website available to users at all times.

• How to switch to Arsys hosting?

  The first thing to do is to choose the right hosting plan for your website. Then, on the next screen you will need to select the domain for your hosting. In case you need a new domain, all you need to do is search for an available domain. If you have to switch hosting for a domain you already own with Arsys, all you will need to do is log in. If your domain is hosted by another supplier, you can select the option to transfer the domain.

  To bring your mailboxes to Arsys, a mail migrator tool exists.

  Moreover, to ensure a completely secured switch with our Backup Web service, you can carry out security copies both on your website and databases.

• What can I do if I see that I have exceeded my usage limit?

  If your hosting plan's usage has increased or is going to increase within a short period of time, we recommend that you change to a superior product. Remember that you can make this change at any time from your Client Area. Or, if you prefer, you can contact us at any time of day in order to process your request.

• What happens if I exceed the consumption that I purchased in my Hosting Plan?

  Don't worry, your website will continue to be seen as normal. We know how important it is for your project that your website's visibility is not affected because, for example, you are with a company that is working well and you are receiving more visits than you had planned. Should you exceed the disk space included, you will only be charged for the excess disk space occupied: €10/month for each GB (1GB minimum blocks). In the case of a monthly data transfer, you will be charged for the excess consumption: €10/month for each GB (1GB minimum blocks).

• What is Unlimited Hosting?

  It is the web hosting with unlimited resources and transfers for a website, enabling the upload of all necessary content.

• Which is the best option for me? Linux or Windows for my Hosting

  With Linux Hosting plans you can enjoy a fast and secure website for less money. Undoubtedly, these hosting plans are suitable for the majority of users, as they cover a wide range of web applications. Being the most adequate hosting for PHP, MySQL and for the most popular CMS, such as WordPress, Joomla...

  If your website uses ASP, .NET programming or a Microsoft SQL Server database, it is best to opt for Windows hosting. Furthermore, when you apply the extension of Windows, you can register both Windows and Linux hosting.

• How can I know my hosting’s DNS?

  To check the DNS servers associated to your Arsys hosting, you will only need to access your control panel and select the "DNS Entries" icon.

• How does the discount promotion work?

  With this promotion, you can enjoy a discount on the first year's invoice, which you must make in a single payment. After the first year, the corresponding RRP will be applied.

• Can I purchase more than one Hosting with this promotion?

  Yes, you can enjoy this promotion for every Hosting plan you purchase.

• What conditions apply to the Free Domain promotion?

  You can get a Free Domain if you purchase a Hosting Plan. And you can enjoy it during a year. The domain extensions included in the promotion are: .com, .es, .net, .org, .info, .eu, .biz, .mobi, .com.es, .nom.es, .org.es, .ws, .be, .fr, .pt, .com.pt, .online or .store.

• How is my Hosting Plan billed?

  You choose the form of payment which best adapts to your needs: Direct Debit (so that the invoices are automatically charged to your bank account) or credit card. Remember that you can change from one form of payment to another in your Client Area whenever you like.

• Is there a fixed-term contract period?

  There is no fixed-term contract period. You can cancel your Hosting Plan from your Client Area whenever you like.

• What is the billing period for my Hosting Plan?

  You can purchase your Hosting Plan with monthly or annual payment from the Arsys website. You can always change the billing period from your Client Area whenever you wish.

• How does the 30-day guarantee period work?

  If you have tried your Hosting and it didn't meet your expectations, you can cancel in the next 30 days from your purchase and we will return your money. No obligation to stay, no questions asked.