Creating your website couldn't be easier

Frequently asked questions about Webmaker

• I already have my website but now I would like to have Webmaker. How do I do it?

  There is a complete guide at your disposal where we instruct you how to bring your website to Webmaker, step by step. We encourage you to take a look and if you still have any doubts, contact us at any time to ask any questions you may have.

• Can I link my Webmaker to a domain that I already have registered with another provider?

  Yes. You can easily link your Webmaker to a domain that you have registered with another provider from the Control Panel. Remember that you have to change your DNS for your domain to take your Webmaker, in order for them to point to this new service.

  If you also have an email under the domain name registered with another provider, you will be able to continue using the same one by configuring the email's DNS entries from your Webmaker's Control Panel.

  Remember that the transfer of your domain is free with Webmaker and that you can request if directly from the Control Panel service. If you have any questions about this process, you can contact us 24 hours a day by telephone, email, chat or Twitter.

• What are disk space and data transfer resources?

  The disk space is the size available to store all the contents of your website (photos, texts, videos...). Therefore, the bigger your page, the greater the disk space requirements will be.

  Data transfer is the monthly amount of data your users download when they visit your website, view your photos, link to your videos... Webmaker Premium and Marketing Premium offer you these unlimited resources so you don't have to worry about them.

• If I already have a Webmaker, can I upgrade it to a superior version?

  You can upgrade to a superior version of Webmaker whenever you want from the Administrative Management section of your Client Area. This change is made instantly so that you can immediately enjoy the new features. It also does not suppose any loss of data that you already had on your website.

• What happens if I exceed the disk space resources of Webmaker?

  Webmaker Pro includes 2 GB, Webmaker Premium includes 10 GB and Webmaker Marketing Premium includes 100 GB of disk space per month. You will be billed for extra usage if you exceed these resource in any given month. You can monitor your consumption at any time from your Control Panel and create automatic alerts to know when to purchase an expansion. If you think your website is going to frequently need more resources than what is included, we recommend that you change to a superior Webmaker product for your greater peace of mind. Should you exceed the disk space included, you will only be charged for the excess disk space occupied: €10/month for each GB.

• How does the discount promotion work?

  This promotion is available with an annual or monthly contract. Enjoy an incredible discount on the first year's invoice. After the first year, the corresponding RRP will be applied. We remind you that you may change the billing frequency whenever you wish from your Client Area.

• Can I purchase more than one Webmaker with this promotion?

  Yes, you can take advantage of the discount promotion for each Webmaker that you purchase.

• What conditions apply to the Free Domain promotion?

  You can get a Free Domain if you purchase a Webmaker. And you can enjoy it during a year. The domain extensions included in the promotion are: .com, .es, .net, .org, .info, .eu, .biz, .mobi, .com.es, .nom.es, .org.es, .ws, .be, .fr, .pt, .com.pt, .online or .store.

• How is Webmaker billed?

  If you have tried your Webmaker and it didn't meet your expectations, you can cancel in the next 30 days from your purchase and we will return your money. No obligation to stay, no questions asked.

• How does the 30-day guarantee period work?

  If you have tried your Webmaker and it didn't meet your expectations, you can cancel in the next 30 days from your purchase and we will return your money. No obligation to stay, no questions asked.

• Is there a fixed-term contract period?

  There is no fixed-term contract period. You can deactivate your webmaker whenever you wish from your Client Area.

• What is the payment frequency of Webmaker?

  You can purchase any Webmaker model (Pro, Premium and Marketing Premium) monthly or, if you prefer, you can purchase it annually for your convenience (since it is only billed once).

• How can I deactivate it if I don't wish to continue with the service?

  You can deactivate it whenever you wish from your Client Area within your Webmaker's Control Panel. Or, if you prefer, you can contact us at any time of day in order to process your request.