The Arsys team consists of professionals who are passionate about technology and who all aim to develop the best ICT solutions, offering the best pre-sales advice and the best post-sales support.
We are a multicultural company, employing over 300 people from over a dozen different countries (USA, Spain, Germany, France, Portugal, Italy, Argentina...). Our staff combines extensive experience in the sector with a young — our average age is 34 — and dynamic nature, as we continue to develop personally and professionally through our complete dedication to our clients.
At Arsys, we work for and on behalf of our clients and we do this through our own multi-channel 24x7 Contact Center to resolve questions and queries. 36% of our staff is dedicated exclusively to handling Customer Service queries. These professionals resolve more than 2,700 queries a day through various media (telephone, social networking, chat, Client Area...), and a million each year.
Nieves Franco – CEO & Sales Director
Nieves Franco holds a degree in Economics from the Autonomous University of Madrid and has completed a Management Development Programme at the IESE Business School.
She joined Arsys in 2010, after leaving Spanish IT consulting firm élogos, where she was Business Unit Director. Previously, she was Residential Sales Director at the Spanish telecommunications company ONO.
As Sales Director, she coordinates the expansion and consolidation of the company's position in Spain, France and Portugal, defining the sales strategy of its various lines of business. Nieves Franco also participates in the adigital association's eCommerce and Digital Economy Innovation Council.
Jose Luis Herrero - Chief Financial Officer
He holds a degree in Business Administration from CEU de Madrid and an MBA from IE.
He joined Arsys in 2015 from the multinational payment acceptance firm Ingenico, where he was CFO for the Iberian region. Previously, he had worked in financial management for companies such as Royal Caribbean (tourism), Sanitas (Health Insurance and Hospitals), Distrilogie (IT) and Sitel (Call Centers).
As CFO, Jose Luis manages the alignment of the strategic objectives of the company with resource optimisation and operational efficiency, providing active support for the growth of the various business areas.
Olof Sandstrom – Operations Director
He has a degree in Telecommunications Engineering from the University of Las Palmas de Gran Canaria and is a Certified Information Systems Auditor and was named a Certified Information Security Manager by the Information Systems Audit and Control Association (ISACA).
He joined the company in 2006 as Security Director after leaving Spain's leading testing and certification company Applus+. In 2009, he was appointed Operations Director, with the aim of defining the strategic lines of Technological Development (R+D+i) and Integral Security at Arsys, taking maximum responsibility for the Security, General Services, Support, Provision, and Platform and Projects departments.
Miguel Martínez – Technical Director
He holds a degree in Mathematics, a Higher Degree in Computer Engineering, a Master's degree in Communications Networks and an Executive Master in Business Administration.
He joined Arsys in 2001 as Director of Development and Applications after leaving DMR Consulting, where he worked as Project Coordinator for Telefónica.
Since 2009, Mr. Martínez has been the Technical Director at Arsys, coordinating the Group's innovation policy, as well developing Arsys' portfolio of SaaS, PaaS, and IaaS services.